In any campaign, understanding why prospects stall or delay is crucial for maintaining momentum.
This guide breaks down the key reasons behind stalled progress, offering insight into both permanent obstacles and temporary pauses in communication.
Wait reasons clarify why a prospect struggles to advance through the steps of a campaign.
These reasons fall into two categories:
Stuck – Progress is halted, making it impossible for the prospect to proceed through the campaign. This aligns with the Pending status in a campaign.
Waiting – The profile is awaiting an automated action that does not need user involvement. This is tied to specific campaign steps, such as sending a connection request or email.
Stuck reasons (Pending)
Stuck reasons explain the barriers preventing a specific action from being taken for a prospect, leading to the Pending status.
Here are some common causes:
Unable to send an InMail due to the prospect’s privacy settings.
Missing information or invalid email address for sending emails.
Sales Navigator subscription is required to send an InMail.
When such issues arise, the prospect is shifted to the Pending category with a notification. You can view this notification by navigating to the Pending section and hovering over the Pending status in the Campaign column.
Waiting reasons
For waiting reasons, the prospect remains in their current status. For instance, if a connection request has been sent, the prospect gains the Contacted status. They will remain in this state with a Waiting for prospect to accept connection request notification until the request is accepted.
To identify the specific waiting reason, navigate to the relevant tab (for instance, Contacted) and hover over Waiting in the Campaign column.
Below is a comprehensive list of stuck and waiting reasons:
Invalid email address - The recipient's email is invalid, making it impossible to contact them via email. Ensure the Verify prospect's emails before sending setting is turned on in your workspace by navigating to Workspace settings > Basic information.
No required email type - For instance, Work email is selected as the preferred email, but the system cannot locate this email type for the prospect.
Invalid email integration - Your email integration may have disconnected. Check it by going to the Integrations tab.
Profile action was hold - The dash task is on hold.
Could not get Sales Navigator link - The system could not retrieve the social_id required for the next step.
InMail forbidden - The prospect cannot be reached via InMail, possibly due to their privacy settings.
Needs booster - You must activate the API booster before sending a connection request.
Needs Sales Navigator subscription - A Sales Navigator subscription is required to perform a campaign step.
Profile is not premium - The prospect’s profile is not premium, but the Premium only option is enabled in your campaign.
Closed for messaging in group/event - The prospect has disabled the option to receive messages in groups or events.
Invalid dialer phone - The phone number associated with the prospect is invalid.
This profile is closed in Sales Navigator - The profile is closed for any interaction through Sales Navigator.
Profile is in a blacklist - The profile has been excluded or blacklisted.
Run out of credits - You have exhausted the credits needed to perform certain campaign steps (e.g., sending Sales Navigator InMails).
Profile waits for action approval - The system is awaiting manual approval before proceeding with the next step.
Profile waits for manual action - A manual task must be performed for the prospect.
The action is running, the profile is waiting for it to complete - The action is in progress, and the prospect is awaiting completion.
Waiting for prospect to accept connection request - The system is waiting for the prospect to accept the connection request.
Waiting for prospect to accept connection request or InMail - The message cannot be sent until the prospect accepts the connection request or an InMail.
Video is processing - The task of recording a video is underway. If this notification persists for a long time, please contact Customer Support.
Connect with this profile was withdrawn - A connection request has been withdrawn. A new request can be sent no earlier than three weeks from the withdrawal date (a rule of the social platform).
Profile is closed - The profile is closed and can only be contacted via Sales Navigator InMails.
No required phone type or invalid phone number - Sending SMS messages is not possible due to the lack of a valid phone type or number.
Profile is unconnectable - A connection request cannot be sent to the prospect (the page may no longer exist).
Could not find used video template - The video added to the campaign step is unavailable, potentially deleted, or the credential was transferred between workspaces.
Only 1st-degree connections can be invited to the event - Only those with first-degree connections can be invited to the event.
InMail has reached limit of 1900 characters - The text length exceeds the 1,900-character limit after filling out placeholders.
Connection request message has reached limit of 200 characters - The text exceeds the 200-character limit for the Send Connection Request step after placeholder input.
SMS message has reached limit of 325 characters - The text exceeds the 325-character limit for the Send SMS step after placeholder input.
Last task executed by extension failed - The most recent task executed via the extension has failed.
Invalid CRM integration - The CRM integration may have disconnected. Check this by visiting the Integrations tab.
This profile needs extra data - The required custom placeholder is missing.
The label used could not be found - Verify if the label exists and has been properly attached to the campaign step.
Waiting for Sales Navigator credits to be available - Awaiting a credit top-up to proceed with the action.
At times, you may come across certain notifications while the prospect is in a specific campaign status. Others will surface when the prospect transitions to Pending.
If you have any questions, please feel free to contact our Customer Support team for assistance.