Prospects and Search: Managing Campaign Prospects

Last updated: September 23, 2026

The Prospects tab functions as a hub for managing all prospects across your campaigns. Understanding how to navigate and utilize this tab can significantly enhance your workflow.

This article will explore its key features and functions to help you work more efficiently.

Locating the Tab

To access the Prospects tab, simply click on Prospects from the left sidebar.

Within this section, you will find a comprehensive list of your prospects, along with details such as their associated campaigns, upcoming actions, the companies they represent, and their contact information.

At the top, you will see several key options that allow for more effective interaction with your prospects:

  • Enrich - Retrieve verified contact information for your prospects. Learn more about profile enrichment here.

  • Action - Access a wide range of actions you can apply, either to selected prospects or to all by checking the appropriate boxes.

    • In this section, you can pause or resume the campaign for your prospects, transfer them from one campaign to another, remove or exclude the prospects from the campaign as well as remove them from Blacklist and modify assigned labels.

  • Push to CRM - Send prospects directly to your CRM.

  • Export - Export prospect information as a CSV file.

You can export selected prospects or data from all pages. There's a high export limit of 99,999 prospects at a time — more than enough for nearly any use case.

CSV Upload Processing and Troubleshooting Guide

When uploading prospects via CSV files, understanding the processing workflow and potential issues can save time and prevent confusion.

Common Reasons Prospects Don't Appear

If prospects are missing after an upload finishes, review the following common causes.

Missing LinkedIn Links

Prospects without LinkedIn profile URLs in their CSV data will be excluded from campaigns that include social actions such as connection requests or InMails. Always ensure your CSV includes valid LinkedIn profile links for social outreach campaigns.

Blacklist Exclusions

Prospects may be automatically excluded if they appear on your blacklist. Check your blacklist settings if expected prospects do not appear after processing.

Data Validation Issues

Prospects with incomplete or invalid data, such as missing required fields or malformed email addresses, may be filtered out during processing.

Troubleshooting Incomplete Prospect Lists During Export

When exporting prospects from campaigns, you may notice fewer prospects than expected if the campaign's search is still in progress. Understanding why this happens and how to resolve it can help you get complete prospect lists.

Why Prospect Lists May Be Incomplete

Prospect addition to campaigns is gradual and runs during your operating hours based on your account limit settings, found in Settings → Account Limits. When you export prospects from a campaign with an active search, the export includes only prospects that have been added so far, not the full intended list.

Solutions for Faster Prospect Addition

If you need to export prospects from a campaign with an active search and want to speed up the process, adjust the following settings:

  1. Increase Pages Searched Parameter: Go to Settings → Account Limits and increase the Pages Searched parameter to process more prospects during each search cycle.

  2. Enable Instant Searches: This option fetches all results at once rather than gradually, though it increases the risk of account restriction.

These settings help ensure your prospect lists are complete before you need to export them for analysis or CRM integration.

Troubleshooting Paused Prospects in Campaigns

When connected prospects aren't receiving your campaign messages, they may have been automatically paused due to campaign settings. Understanding this behavior and knowing how to identify and resolve it can save time and help ensure your outreach continues smoothly.

Why Prospects Get Automatically Paused

Prospects may be automatically paused if they have been previously contacted and the Recontact prospects toggle is not enabled in your campaign settings. This protective measure helps prevent duplicate outreach, but it can be confusing when you expect messages to continue.

Identifying Paused Prospects

To quickly identify prospects who have been paused:

  1. Use the Status filter in the Prospects tab to filter for paused prospects.

  2. Look for prospects with a Paused status in your prospect list.

  3. Check the prospect's current state column to see their campaign status.

Resuming Paused Prospects in Bulk

Once you have identified paused prospects that should continue receiving messages:

  1. Select the prospects using the checkboxes next to their names.

  2. Click the Action button at the top of the prospects list.

  3. Choose Resume campaign from the dropdown menu.

  4. Confirm the action to restart messaging for the selected prospects.

Prevention Tips

To avoid this issue in future campaigns:

  • Review your campaign settings before launching.

  • Enable the Recontact prospects toggle if you want to continue messaging previously contacted prospects.

  • Regularly monitor your prospect statuses to catch paused prospects early.

Filters

In the top left corner, you will find a Filter icon.

Clicking this will open a range of filters, making it easier to search through your prospects with precision.

These filters include:

  • Labels: Sort prospects based on customized labels.

  • Auto Labels: Similar to Labels, but auto-generated by AI based on your communications with prospects.

  • Status: Sort prospects by their status in the campaign (e.g., Contacted, Connected, Replied). Check out this collection to find out more about the different statuses and what they mean.

    Note: Prospects with a Connected status are treated as 1st-degree connections in the system, regardless of the degree filters (2nd/3rd/Group) used when the list was originally built. If you need to target only 2nd- or 3rd-degree connections, filter for Status = Connected and use the Action menu to remove or exclude these prospects from your campaign.

  • Prospect Info: Sort prospects by their personal or work emails.

  • Statistics: View prospects who have opened your emails or experienced email bounces.

  • Profile options: Show only prospects with open or closed profiles.

  • Viewed options: This filter sorts profiles based on whether they have been viewed and whether relevant information has been gathered.

This metric is useful when verifying the presence of open profiles before sending out InMails as part of your campaign. The Default option signifies that the system currently lacks data regarding whether the profile is Open or Closed.

Viewed corresponds to profiles where information has been successfully gathered, whereas Not Viewed filters out only those profiles for which no data exists so far.

  • Connected date: Select prospects you have connected with within a specific time range.

  • Reply Date: Locate prospects who’ve replied to you for the first time (marked with the Replied status) on a specific date or within a range of dates.

  • Approval status: Select prospects based on whether their steps have been approved or if they are currently on hold or pending your approval.

  • Waiting Status: Categorize prospects based on their current state:

    Default: No specific waiting condition is applied.

    Waiting for prospect action: Pending a response or action from the prospect.

Here are the reasons why this status might be shown:

  1. The system is waiting for the prospect to accept the connection request;

  2. The system is waiting for the prospect to accept the InMail request;

  3. The video you have recorded for the prospect is processing;

  4. Connect with this profile has been withdrawn.

Waiting for delay between steps: Paused due to a scheduled delay in the step.

Not Waiting: The campaign is actively progressing for the prospect without delays, and the steps queued are advancing without any issues.

  • Campaign: Filter prospects by specific campaigns.

  • Next step: Displays prospects based on the next action that will be taken for them within a Simple campaign.

  • Using Next step with campaign filters: To verify if prospects are available for a specific campaign step, apply both the Active campaigns filter and the Next step filter together (e.g., Next step - Send Invite to Event). This combination will show you all prospects ready for that particular step in your active campaigns.

  • Next condition: Filters prospects according to the next condition that will be applied to them within a Smart campaign.

  • Replied after step: To use this filter, you will need to go a few steps back and choose a campaign first. Then you can sort prospects by the campaign steps that triggered their replies.

The Search Tab

The Search tab provides access to a vast database of prospects, drawn from Buzz’s internal sources. Here, you can filter for Enriched Only or Recently Verified prospects (those with the most current and accurate information), and either add them in bulk to your campaigns or handpick individual ones.

You can utilize the filters found on the right to narrow down your search list.

If you have any further questions, please reach out to our Customer Support team.