Voicemail Drops is a Buzz feature that allows you to pre-record, store, and send ringless voicemails for seamless use in campaigns. This article will walk you through the process of recording custom voice messages and incorporating them into your campaigns.
When creating a new campaign, select the Voicemail Drop option from the list of Dialer steps.
2. Read and accept the Terms of Service.
3. Read the Terms of Use:
4. If this is your first time using Voicemail Drops, opt for Record or Upload. Be aware that uploaded files must meet specific criteria, as seen in the screenshot below. To capture a new voice message, click on Record.
If you have pre-existing recordings, you can select one by clicking Select from Saved Voicemails.
5. To record a new message, make sure that your browser has microphone access enabled, then press Record > Start recording.
6. To finish recording, press Stop Recording.
7. Name your voicemail and click Add.
8. Once you are finished, you can add a personal note to easily identify the message within your Inbox.
As with other steps, you have the option to add text to your Voicemail Drop using placeholders, incorporate waiting time between steps, and enable manual step approval.
💡 The phone number used for the VM Drop won't match any dialer numbers you've purchased. To ensure a smooth experience, we recommend informing prospects of the best number to call you back at.
9. Finally, click Save Step to add the voice drop to your campaign.
Please note that Voicemail Drops are currently available only for recipients in the US and Canada.
To review all recorded messages, navigate to the Resources tab > Voicemails.
Click on + Add New Voicemail to upload a pre-recorded voicemail straight from your device. Alternatively, in this section you also have the option to record a new voicemail.
If you click on the three-dot menu next to a voicemail, you will see options to edit or delete it.
In the edit menu, you can rename the voicemail.
Voicemail Drops make it easy to personalize your campaigns with pre-recorded messages, helping you connect with your audience seamlessly.
💡 Upgrade to the Scale plan or higher to start using this feature today.
If you have any questions or need additional support, our Customer Support team is here to help.