If you have saved and launched a new campaign but notice no new profiles have been added, here are some common reasons and how to address them:
No search added to the campaign. Please check whether you have added a search source to your campaign. If you opt to use a CSV file as the source, don’t forget to upload it;
The search link or CSV file used is incorrect. Double-check and update them if necessary;
The profiles are in the Blacklist, i.e. excluded. Find out more about excluded profiles in this article.
To check for excluded profiles, go to the Prospects tab and filter by Status > Excluded.
4. The profiles have already been added to another campaign;
5. The profiles have already been added to a campaign for another Social Account in the same workspace;
💡 To prevent the same prospect from being assigned to two or more Social Accounts within your workspace, you can enable the Deduplicate profiles within workspace option (Workspace Settings > Basic Information). Learn more about this feature in this Help Center article.
6. The profiles have been added to an archived campaign. To check if this is the case, unarchive the campaign, deactivate it, try to add the profiles, and then archive the campaign again;
7. The profiles have the Outside of campaign status — they were removed from the campaigns manually or fetched as a result of syncing conversations in the Inbox.
To check if this is the case, navigate to the Prospects tab, choose Filters > Campaign > Show Prospects Outside of Campaigns.
If this filter is not available in your workspace, reach out to our Customer Support team for assistance.
8. Proxy-related issues. If you’re using a custom proxy, a notification that says "Proxy failed" will appear in the left sidebar under your connected Social Account. We recommend reaching out to your proxy provider to check its status and update it if necessary.
If you’re using a proxy provided by Buzz, try refreshing it if you notice changes in your account’s activity. To do this, go to Settings > Account Location > Proxy > Refresh.
💡 You can try refreshing a proxy two times a day.
If your account becomes active again, then the issue has been resolved. If refreshing doesn’t help, please contact our Customer Support team.
These steps should help identify and resolve the issue so you can continue building successful campaigns.