AIES Billing: Member Guide
Last updated: October 20, 2026
This article explains how AI domains work in your workspace, what you can do, and what to expect when payments fail.
What Are Domains?
Domains are custom sending domains that your workspace uses for email outreach.
What You Can Do
By default, Workspace Members cannot purchase or renew domains. Your Workspace Admin can grant you those rights.
If you have been given purchase rights, you can:
Buy new domains
Renew existing domains
Note: Purchasing rights do not include the ability to delete domains.
Only Workspace Admins can do that.
Buying a Domain
If you have purchase rights, you can buy a domain directly from the platform. Domains are registered for 1 year.
Domain pricing depends on how your workspace is set up (USD or credits):
USD: minimum $15 to purchase, minimum $20 to renew
Credits: minimum 380 credits to purchase, minimum 400 credits to renew
If a payment fails, you can:
Remove some domains from the order (if you selected more than one)
Retry the payment
Switch to a different payment method (if paying in USD)
Close the order
Note: Domain payments are non-refundable once the purchase is successful.
Auto-Renewal for Domains
Domains can be set to renew automatically. Here is what to expect:
If auto-renewal is turned on more than 45 days before the domain expires: the renewal charge runs automatically 45 days before expiry. If it fails, the system retries on a schedule, and you can also retry manually.
If auto-renewal is turned on 45 days or fewer before expiry: you are charged immediately when you enable it. If it fails, no automatic retries occur — you will need to retry manually from domain settings.
Find out more about domain auto-renewal in this article.
If a Payment Fails
If a payment fails, the following error messages may appear:
Error | What it means |
Insufficient funds on the card to complete the payment | Your card does not have enough balance |
The card has been reported lost or stolen | This card has been flagged by your bank |
The payment requires additional authentication | Your bank requires 3D Secure or similar verification |
The bank refused the transaction without a specific reason | Generic bank decline |
A technical error occurred during processing | Temporary processing issue — try again |
The bank account has been closed | The account linked to this payment method is closed |
The bank account does not support payments in the requested currency | Currency not supported by this card |
The payment provider declined the payment | Generic provider decline |
Unable to charge your account | Account-level restriction |
Order exceeds your bank account limit | Transaction exceeds your bank limit |
Your card has expired | Update your card details |
Payment cannot be processed due to policy or legal restrictions | Compliance block |
The specified amount is outside allowed limits | Amount too large or too small for this method |
This card has been declined too many times. You can try to charge this card again after 24 hours | Rate limit on card — wait 24 hours |
The card has been declined | General card decline |
The provided payment method has failed authentication | Authentication failed — use a different method |
The payment processor is temporarily unavailable | Try again later or use a different method |