AIES Billing: Workspace Admin Guide
Last updated: October 20, 2026
This article covers everything you need to manage AI mailbox domains within your workspace, including billing, access permissions, and what happens when payments fail.
What is AIES Billing?
AIES billing covers the custom sending domains you use to host your mailboxes through the platform.
Your workspace uses a billing method set by your admin (either USD or credits). This determines how all charges for domains are processed in your workspace.
Managing Member Access
By default, Workspace Members cannot buy or renew domains. As a Workspace Admin, you decide who gets those rights.
Granting and Revoking Purchase Rights
You can grant or remove a member's ability to buy and renew domains from Workspace Settings > Members.
You can see which members currently have purchase rights.
Note: Even members with purchase rights cannot delete domains.
Only Workspace Admins (and above) can do that.
AI Domains
Buying a Domain
Domains are purchased for 1 year at a time. The charge only goes through after the domain is successfully registered. Once you see the domain in the interface with a Processing status, it is being set up.
Auto-Renewal
You can enable auto-renewal per domain:
Enabled more than 45 days before expiry: charge runs automatically 45 days before the expiration date. Failed charges are retried on a schedule. You can also retry manually from domain settings.
Enabled 45 days or fewer before expiry: you are charged immediately. No automatic retries if it fails — you must retry manually.
💡 Find out more about domain auto-renewal in this article.
If a Payment Fails
You will see an on-screen error with a reason. You can:
Remove specific domains from the order (if ordering more than one)
Retry the payment
Switch to a different payment method (if paying in USD)
Close the order
Payment Methods (USD Only)
For USD payments, the entire order is charged to one payment method. You cannot split an order across multiple cards.
You can manage saved payment methods in the Stripe Customer Portal.
For manual purchases: you choose the payment method. If it fails, switch to another saved method and retry.
For automatic renewals: the charge goes to your default method first, then tries others in the order they were added.
Payment Failure Error Reference
If a payment fails, the following error messages may appear:
Error | What it means |
Insufficient funds on the card to complete the payment | Your card does not have enough balance |
The card has been reported lost or stolen | This card has been flagged by your bank |
The payment requires additional authentication | Your bank requires 3D Secure or similar verification |
The bank refused the transaction without a specific reason | Generic bank decline |
A technical error occurred during processing | Temporary processing issue — try again |
The bank account has been closed | The account linked to this payment method is closed |
The bank account does not support payments in the requested currency | Currency not supported by this card |
The payment provider declined the payment | Generic provider decline |
Unable to charge your account | Account-level restriction |
Order exceeds your bank account limit | Transaction exceeds your bank limit |
Your card has expired | Update your card details |
Payment cannot be processed due to policy or legal restrictions | Compliance block |
The specified amount is outside allowed limits | Amount too large or too small for this method |
This card has been declined too many times. You can try to charge this card again after 24 hours | Rate limit on card — wait 24 hours |
The card has been declined | General card decline |
The provided payment method has failed authentication | Authentication failed — use a different method |
The payment processor is temporarily unavailable | Try again later or use a different method |