AIES Billing: Whitelabel Admin Guide

This article explains how billing for AI domains works across the workspaces you manage, and what controls you have as a Whitelabel (WL) Admin.

What is AIES Billing?

AIES billing covers the custom sending domains you use to host your mailboxes through the platform.

Each workspace pays for these separately. You can control how they pay: using real money (USD) or credits.

Setting the Billing Method

To set up or change the default billing method for your WL, please contact your Customer Success Manager.

What You Can Do as a WL Admin

Here is a list of your permissions:

• Buy or renew domains

• Grant members purchase rights (Workspace Settings > Members)

• Delete domains

Managing Domains

Buying a Domain

Domains are purchased for 1 year at a time. After that time period, your domain will expire. To continue using it, you will need to renew it.

Auto-Renewal

Auto-renewal can be toggled on per domain. Here is how it works:

• If auto-renewal is enabled more than 45 days before expiration: the charge runs automatically 45 days before expiry. If it fails, the system retries on a schedule. You can also trigger a manual retry at any time from domain settings.

• If auto-renewal is enabled 45 days or fewer before expiration: you are charged immediately when you enable it. If the charge fails, no automatic retries occur — you must retry manually.

If you turn off auto-renewal after a failed charge, all pending automatic retries are cancelled.

💡 Find out more about domain auto-renewal in this article.

If a Payment Fails

You will see an on-screen warning with the reason. Depending on the situation, you can:

• Remove specific domains from the order (if you selected more than one)

• Retry the payment

• Switch to a different payment method (if paying in USD)

• Close the order without completing the purchase

❗Note: Domain and slot charges are non-refundable once payment is successful.

Payment Methods (USD Only)

When paying in real money, the full order amount is charged to a single payment method — you cannot split an order across multiple methods.

• For manual purchases and renewals (within 45 days of expiry), you choose which payment method to use. If it fails, you can switch to another saved method and try again.

• For automatic renewals (more than 45 days before expiry), the charge goes to your default payment method first. If that fails, the system tries your other saved methods in the order they were added (oldest first).

You can manage your saved payment methods through the Stripe Customer Portal.

Deleting Domains

As a WL Admin, you can delete domains from any workspace. Note that any charges already paid for those domains are not refunded.

Payment Failure Error Reference

If a payment fails, the following error messages may appear: