If you're seeing that your account is inactive, there could be a few reasons behind it. Below are the most common causes and how to resolve them:
Account Status Is Set to Inactive
The account may be manually toggled off in your settings.
To check, go to Settings > Account Settings > Account Status and make sure the status is set to Active.
Incorrect Password Entered During Connection
If you entered the wrong password when connecting your account, or recently changed your password on the Social Platform but didn’t update it in Buzz, the system won’t be able to finish the authorization process on the platform. When this happens, you’ll see a “Wrong password” notification the next time the system tries to log in.
To fix this:
Go to the Settings tab in Buzz;
Select Account Settings;
Scroll to the Password section;
Enter your new password and click Update.
Once updated, your account should reconnect successfully.
Temporary Suspension by the Social Platform
If your connected account has been temporarily suspended or restricted by the social media platform itself (e.g., for violating terms of service), it will also show as inactive in Buzz.
In this case, contact our Customer Support team or your Success Manager to resolve the issue.
Payment or Subscription Issue
If your Buzz subscription has expired or a recent payment failed, your account may be deactivated until the issue is resolved.
To continue using the platform, renew your subscription or contact your Success Manager if you need assistance.
If there doesn't seem to be any problems with your subscription or you can't determine what caused your account's inactivity status, contact our Customer Support team and we’ll be happy to assist you.