❗️Important: Beginning April 2025, two-step verification (2FA) is required to access Sales Navigator accounts on both desktop and mobile. To avoid any interruptions, please enable two-step verification on your Social Platform account.
Action Required:
Please follow these steps to enable 2FA on your Social Platform account:
Go to the Social Platform and sign in.
Click the profile icon at the top right and select Settings & Privacy.
In the left menu, select Sign-in & security.
Click Two-step verification and select Turn on.
Choose your preferred verification method.
Follow the prompts to complete setup, including entering your Social Platform password and the verification code from your chosen method (application or SMS).
After 2FA is enabled, you may be prompted to enter your 2FA code within the workspace. You will then need to enter a code when changing 2FA settings because this always requires re-authentication with a PIN. We have implemented a notice in the system to alert you whenever this is required.
To get started with Buzz, you'll need to connect a Social account. Don't worry, we've made the process quick and easy.
When you arrive at the dashboard as a new user, you will be prompted to follow a quick 5-step process. Check out this simple guide to set up and connect your Social account with Buzz:
When you first load up your dashboard, you will be prompted to connect your Social Account.
Click Connect Account Manually to proceed.
2. Select your geographical location from the dropdown menu.
If you prefer to use a custom proxy, this is the point where you enter it and proceed to the following step.
When you select Use domain, the IP field will switch to a Domain field, allowing you to input your domain directly.
3. Add your time zone and accept or change your work hours:
Note: Work hours run on a 24-hour clock. Any time past 11:00 is PM.
4. Add your Social Platform login credentials (make sure you use your correct email address and password):
5. Click Connect to finish setup.
Successful Login
You will know that your account is successfully connected when you see the blank avatar on the left panel replaced with your Social Account information. You will also see the following notification:
Buzz will start synchronizing data from your Social Profile. Notice that if your Social Account lacks a profile picture, your Buzz account will not have one either.
If you do have a picture and it still fails to display, please do not hesitate to reach out to our Customer Support team.