If you have saved and launched a new campaign but notice no new profiles have been added, here are some common reasons and how to address them:
The search link or CSV file used is incorrect. Double-check and update them if necessary;
The profiles are in the Blacklist, i.e. excluded. Find out more about excluded profiles in this article.
To check for excluded profiles, go to the Prospects tab and filter by Status > Excluded;
3. The profiles are already added to another campaign;
4. The profiles are already added to a campaign for another Social Account in the same workspace;
Tip: To prevent the same prospect from being assigned to two or more Social Accounts within the workspace, you can enable the Deduplicate profiles within workspace option (Workspace Settings > Basic Information). Learn more about this feature in this Help Center article.
5. The profiles have been added to an archived campaign. To check if this is the case, unarchive the campaign, deactivate it, try to add the profiles, and then archive the campaign again;
6. The profiles have the Outside of campaign status — they were removed from the campaigns manually or fetched as a result of syncing conversations in the Inbox.
To check if this is the case, navigate to the Prospects tab, choose Filters > Campaign > Show Prospects Outside of Campaigns.
If this filter is not available in your workspace, reach out to our Customer Support team for assistance.
These steps should help identify and resolve the issue so you can continue building successful campaigns.