Why does a message show up from a paused campaign?
Last updated: November 10, 2026
Sometimes a message appears in your Inbox from a campaign that's paused or inactive. In most cases it isn't a new message.
What's happening?
When you send a Сonnection Request with a note, the note only appears in the conversation once the person accepts. If they accept weeks later, the note shows up in your Inbox with the acceptance date, even though it was sent when the campaign was active. So it can look like a paused campaign just sent something.
How to check
Open the prospect and look at their campaign steps. If the only completed step is the connection request (dated before you paused), nothing new was sent.
Reports only count messages that were actually sent, so it's the full record of what went out.
Still think a new message went out after pausing? Send support the prospect's name and the campaign, and we'll check that prospect's history.