Can I receive email notifications when a prospect replies in my Social Inbox?

Last updated: September 25, 2026

If you want to receive an email notification whenever a prospect responds to you in your Social inbox, this article will help you with that.

Email notifications for prospect replies are not natively supported, but you can set this up using a Webhook + Zapier automation. Depending on your needs, choose one of the following triggers:

When Prospect Replies – Triggers only when a prospect replies for the first time. Use this if you only want to be notified about a prospect's initial response.
When a Message Is Received From Prospect – Triggers every time a prospect sends a message, including follow-up messages. Use this if you want to be notified about every new response.

Once you've selected the appropriate trigger, configure the Zapier action to send an email notification to the desired user.

For a step-by-step walkthrough on setting up a Zap, refer to our guide on how to create your first Zap. The example in the guide uses a different trigger (Add Label), but the overall setup process is the same — simply select the appropriate prospect reply trigger instead.